Propelling Growth through Standardization


“In 2024, total construction starts are expected to gain 7% to $1.2 trillion after growth slowed to just 1% in 2023.” – Dodge Construction Network

With this growth will come increased opportunities for Cx Providers. Systematizing your best practices and processes will not only allow you to scale your business to take advantage of this expected growth, but it will also help you improve quality and speed of delivery

Standardization of building equipment and systems tracking, verification, and reporting can help:

  • Increase productivity by providing repeatable processes across projects and teams
  • Reduce mistakes by eliminating re-entry and manual transfer of data
  • Improve communication and collaboration by creating a single source of information
  • Provide greater access to and availability of project status data for decision-making

As you begin to think about how to best standardize your processes consider these best practices:

Leverage technology

CxPs often have a proven approach based on particular types of projects. Taking that approach and standardizing it not only on paper and spreadsheets but also within technology systems can further enhance your ability to deliver quality results efficiently and ensure alignment across teams and the building owner. Additionally, standardization allows you to incorporate lessons learned into future projects. Technology facilitates standardization by providing a central repository for all teams to see, use, and share the same information, capture learnings, and seamlessly share them with others.

Standardize workflows and templates

Whether it’s checklists, tests, inspections, reviews, etc., having these elements standardized across project types and teams improves transparency, collaboration, and outcomes. By creating templates within your Cx software solution, you are not reinventing the proverbial wheel on every project, instead team members can quickly access proven templates to accelerate their work and ensure consistency. And as lessons are learned, templates can be updated in the system and immediately shared with others.

Continuously optimize standards

It’s important to remember that standards are not static, and as teams and individuals learn what works and what doesn’t, standard workflows and templates can and should be updated or changed. Incorporating lessons learned is a big part of the value of standardization. It allows teams to scale and accelerate their work. Technology makes this continuous optimization easier by not only providing a central repository for the updates but also by allowing the data and information collected to be analyzed to identify areas for improvement.

Utilize analytics

By using a software solution instead of disparate spreadsheets, you can collect data consistently across projects. This data can then be analyzed, providing valuable insights into systems, equipment, manufacturers, and more. This can, in turn, improve project outcomes by identifying areas for improvement and opportunities for growth.

Address resource constraints

Within today’s job market, highly skilled resources are hard to find and expensive. By removing spreadsheet management and administrative tasks through technology, you can increase the bandwidth of existing team members, giving them more time to focus on their projects and reducing the pressure to hire additional employees. This can also help to scale your business.

Once you’ve built and proved an approach for a project or building type, a Cx software solution will allow you to pass that knowledge on to your teams and create a library of templates for project workflows, tests, checklists, etc. This will help future projects be more efficient and allow your business to meet growing market demands.